Refund Policy
Last updated: April 2026
Completed sales are final. Contact our shop if you need to discuss a return or a problem with your order.
Introduction
- Thank you for shopping at Vinsir (vinsir.com). This Refund Policy explains how we handle refunds and returns. Please read it carefully before you complete a purchase.
All sales are final
- Once your payment has been successfully completed and your order is confirmed, fulfilled, collected, or delivered as agreed, the sale is final.
- We do not provide refunds for change of mind, wrong product choice, compatibility issues, or buyer’s remorse after the sale is complete.
Contact the shop before any return
- If you have questions about returns, exchanges, or whether your situation may qualify for a repair, replacement, or refund, you must contact us first.
- Reach our team at sales@vinsir.com or +94 71 040 9000, or visit us at 498, Galle Road, Wellawatta. Do not send items back without our prior agreement - unsolicited returns may be refused.
Defective, damaged, or incorrect items
- If you believe your item is defective, damaged in transit, or not what you ordered, contact us immediately with your order number and, where possible, photos or other evidence.
- If we confirm the issue and it falls within what we can reasonably address, we may offer a repair, replacement, or refund in line with manufacturer policies and applicable law. This is assessed case by case.
Non-returnable and non-refundable items
- Unless we have agreed otherwise in writing, the following are typically not eligible for return or refund:
- • Gift cards and store credit
- • Digital goods, software, or licence keys after delivery or activation
- • Personalised, custom, or special-order items
- • Items that are not in original, resalable condition, or that show damage or use after you received them (except where defective on arrival as we confirm)
Approved refunds (where applicable)
- Only where we have expressly approved a refund will we process it to your original payment method where possible.
- For PayHere card or bank payments, refunds are handled through PayHere back to the original card or account. Processing often takes 7–14 business days; your bank may take additional time to show the credit.
Contact us
- For all questions about this policy, returns, or a specific order:
- Vinsir - 498, Galle Road, Wellawatta, Sri Lanka
- Email: sales@vinsir.com
- Phone: +94 71 040 9000
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